Notification
If you are unable to participate and wish to cancel your registration you must notify the race organisation by email to contact@ultratourmonterosa.com.
Revised refund policy for 2021
Given the ongoing pandemic situation we have revised our cancellation policy and we will continue to offer a 50% refund for any reason until 15th August. From 16th August no refund is possible, please make sure you are covered by your travel insurance. Please note that we are not able to offer an option to defer to 2022.
- until 15th August – 50% refund
- from 16th August – no refund
Stage Race accommodation
- until 31st July – 80% refund of the Stage Race accommodation
- between 1st August and 15th August – 50% refund of the Stage Race accommodation
- from 16th August – no refund
Cancellation
- until 28th February – 75% refund (with 90% refund of the Stage Race accommodation)
- between 1st March and 30th April – 70% refund (with 90% refund of the Stage Race accommodation)
- between 1st May and 31st May – 60% refund
- between 1st June and 30th June – 50% refund
- between 1st July and 31st July – 40% refund
- after 1 August ⇒ no refund, 40% refund of registration fee only until 20th August on presentation of medical certificate
Please note:
- No exchange of race number is possible.
- Transfer between races is only allowed until 1 July, subject to conditions and after discussion with the race director.
- We no longer offer the option of deferral.
Pregnancy:
- We offer a 95% refund to the mother-to-be and a priority entry for a future edition of UTMR. Please notify us as soon as possible. Good luck!
Outstanding circumstances:
- We will always consider outstanding circumstances on an individual basis. Please note this is for death, serious family illness, accident etc. (not covid-19, job changes, personal injuries).
Refunds
- Your refund will be processed within 30 days of your request. You will receive a receipt from Kora Explore via stripe.com and the amount will be credited to your original payment card / account within 5-10 days.
Event cancellation
In case of event cancellation we offer a minimum refund of 50% registration (90% accommodation for the Stage Race) up until 15 days prior to the race. A larger refund or deferral option may be offered depending on the date and circumstances of the cancellation. There will be no refund if the event is cancelled within 15 days of the event.
Cancellation policy for runners deferred from 2020
- until 31st May – 50% refund
- between 1st June and 31st July – 40% refund
- after 1 August ⇒ no refund, 40% refund of registration fee only until 20th August on presentation of medical certificate
NB. This cancellation policy was amended on 20.10.2020.
